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Payment Methods

House of 29 accepts Visa, Master Card, American Express, Discover. Please submit the correct billing address for your purchase. An incorrect billing address will result in refusal of shipment.

If for any reason the price of an item on the website is listed incorrectly, House of 29 has the right to refuse the order. We will contact you with the correct price, and if you approve, the adjustments to reflect the correct price will be either charged or refunded to your means of payment.

In the event that a customer files a chargeback with their credit card company in regards to an order from House of 29, House of 29 must receive the merchandise back in its original form within 7 days of filing the chargeback. If the merchandise is not in its original form, then House of 29 has the right to charge the customer for a portion or all of the item.
House of 29 can chose this option, of not issuing the store credit, or, any other option that is legally available to me.

There are no price adjustments.

Once your order is processed you will receive an invoice and notification emails. Please be sure to check your spam/junk folder for notification emails. Feel free to email concierge@houseof29.com for assistance. Thank you!

SALES TAX
If the merchandise is being shipped outside of the State of New York the sale will be exempt from New York State sales tax.
If the merchandise is being shipped within the State of New York, then the sales tax for the appropriate New York State County (other other locality) will be accessed.

ORDER CANCELLATION POLICY
Once an order is placed and an order confirmation is generated an order is not able to be cancelled.

DISPUTE POLICY
If there is a dispute then a written notification must be sent to House of 29, located at 39 South Greeley Avenue, Chappaqua NY 10514, of what the customer believes the dispute to be. The customer must give House of 29 a reasonable time period to cure. The laws of New York State, venue of Westchester County apply. If within the jurisdiction of small claims court, then the claim must be filed within small claims court.

TRANSACTIONS
We reserve the right to request further identification for credit card processing on any order you place with us. We may, in our sole discretion, refuse any order placed with us. These restrictions may include orders placed by or under the same user account, credit card, and/or orders that use the same address information. In the event we make a change to or cancel an order, we will attempt to notify you via email/address/phone number provided when the order was placed.